MCM Reviews

I’m should have read that he reviews before making a purchase the lady brenae was highly rude how can i not return an item for the right size. Saks sells their product and has better customer service i knew i should have ordered with saks. Now i have the wrong size shoes and get get the right ones with out sending them back then buying them pack and then i won’t b able to use my coupon i hate this store i will never order from them again ever

I was searching the Mcm website looking for the large Liz tote and ended up phoning this store in Toronto. I spoke with Dante who said they had this bag in stock. Dante took my information, made sure it was the exact bag I wanted by sending me a picture and sent the bag off that day. I actually received the bag the next day! Dante followed up with me a month later just to make sure I was happy with the bag! I have to say I’ve never received such amazing customer service in my life! Thank you Dante!

My review is not for the website, but for the great customer service I recieved from a Sales Assocaite at the MCM Worldwide store in toronto. The sales associate is Dante. And wow so fantastic! It’s very rare to recieve good customer service now a days no one cares and no one’s wants to work. But that wasn’t the case here this associate went above and beyond for me I only needed 1 thing and I ended up buying 4 items for 4 different gifts. He was awsome and I will definatly be dealing with him again. You guys are very lucky to have an employee like this in this day and age.

The worst MCM store, the employees are arrogant brats, I will never buy this brand again in my life because one bought sandals and a handbag at a cost of more than $1100 dollars and the sandals came out bad and they did not want to change the sandals, I did not like this brands treatment .

Not sure why the bad reviews I ordered an expensive pair of slides for my son which I thought I was crazy for doing read the reviews after I ordered which I should of done earlier I’m glad I didn’t read them I was very pleased how quickly they came and the quality so comfy he loves them!! Will definitely buy from them again A+++

If I could rate this with 0 stars I would I was gonna buy 2 belts for Christmas for Christmas gifts and they took my money for 2 belts 236$ each for 2 pink mcm belts I put my dispute in and waited a few months and got nothing back that they’re wasn’t enough for them to pay me back to my prepaid card never again I’ll order from this lame brand again they took my money without permission and got it taken out of the shoppin kart before I could even buy anything and I didn’t even receive a shipping number ridiculously embarrassing

For a company that sells $250 T Shirts it's embarrassing that your website doesn't work. I swear your CS representatives don't even read the Emails your loyal customers send regarding issues. Anytime I work with Gucci, Versace, Burberry Iliterally have no issues. Step your game up MCM, we pay a premium, I want premium service.

Used my duffel bag twice and the strap completely snapped, would recommend you keeping your money rather than buy this rubbish. Then when you ring they just talk over you and nothing but utterly rude. A foreign lady who just sent wants to talk over you and not try and help. Would swerve this company by all means

I got sent the wrong item, it's worth hundreds less than what I ordered. I ordered a chain wallet and they sent me an iPhone case. I don't even have an iPhone. They do not answer the phone they do not respond to my emails. They're absolutely the most ridiculous and terrible company I've ever dealt with.

Mcm outlets is using my personal information font no how they got it but if u go to contact us it's got my name my phone number and address I'm not in association with them never purchased anything didn't no anything about them til I got over hundreds of phone calls wonting a refund or do a return because it was fake some one please help me Shannon Hunter

Never received $265 refund from MCM for returned item. I will NEVER order from this site again. I don't want the MCM bags I already have. The service reps seem to not know what to say or do so they give me the run around each I contact them. It has been over a month now and I will not stop contacting them. I wish I knew where else I could go. MCM SUCKS.

Amazing service!

I checked out the site due to the sale they had on, but was not really sure on what I wanted to buy, so I used their chat function. I spoke to Ronny who couldn't have been more helpful! First I started in German, which he went along with, but when he realised I was having trouble, he offered to help in English, which I found really caring. Anyway, I found what I wanted and will definitely be back again!

Don't shop here poor customer service I requested a refund due to the incorrect size they would NOT ASSIST ME WITH REFUND. ASKED TO SPEAK WITH SUPERVISOR 2 TIMES NO HELP WAS GIVEN. I ORDER SHOES CALLED RIGHT BACK WITHIN A HOUR TO CANCEL THERE POLICY SUCKS. I WILL NOT BE RETURNING TO THIS WEBSITE I'LL DEAL WITH DEPARTMENT STORES THAT CARRIES THERE BRAND. CUSTOMERS BEWARE

I have read most of the reviews online saying that the service and quality is bad but I had no issues whatsoever when I ordered, paid and also received the item in good condition with high quality packaging. I got one Visetos sling bag as a birthday present and is still in good condition after 6 months of use because I followed the instructions on the black booklet on maintaining it. Will be a returning customer as they have pretty good discounts from time to time!

I would give MCM zero star if I could, I bought a medium tote from MCM, one they claim was built to last, not true at all, after about three years the leather started to peel in the back of the bag. The material they use to make this bag is cheap and definitely not made to last. I reached out to MCM’s customer service to see if I could have it repaired, I was told that any attempt to repair my bag would cause even more damage, this bag is garbage and I wish I had never bought it in the first place.